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CRT-211 PDF DEMO:

QUESTION NO: 1
How can an admin ensure that cases will be handled in multiple channels? Choose 2
A. Offer a Live Agent Chat button on the company website.
B. Use Chatter Answers in the company Community page
C. Expose case feed options on the company website.
Answer: A,B

QUESTION NO: 2
Which value rolls up the hierarchy to the manager for both Customizable and Collaborative
Forecasts? Choose 2 answers
A. Opportunity amount
B. Quota amount
C. Product quantity
D. Expected revenue
Answer: A

QUESTION NO: 3
Which features are available only in Collaborative forecast ? Choose 2
A. Custom Fiscal Years
B. You can use Territory Management
C. Default Forecast Currency Setting
D. You can Rename Forecast Category
Answer: C,D

QUESTION NO: 4
Universal Container is implementing a new business process. As of now, sales reps needs to manually look up a user's contract whenever setting up a service. What is recommended?
A. Setup Entitlements with Service Contract and Line Items
B. Create a workflow rule
C. Setup an entitlement with Service Contract
D. Use a validation to make sure that the contract field is filled out
Answer: C

QUESTION NO: 5
What tool can be used to deploy sandbox to 2 different Orgs ?
A. DataLoader
B. ChangeSet
C. Import Wizard
D. Force.com Migration Tool
Answer: D

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Updated: May 28, 2022