So if you want to attend IT certification exam, you'd better make the best of Shobhadoshi questions and answers. Only in this way can you prepare well for the exam. In recent, Shobhadoshi began to provide you with the latest exam dumps about IT certification test, such as Microsoft MB-230 Tests certification dumps are developed based on the latest IT certification exam. So you needn’t to read and memorize the boring reference books of the MB-230 Tests exam. Most people have successfully passed the exam under the assistance of our study materials. Have you signed up for Microsoft MB-230 Tests exam? Will masses of reviewing materials and questions give you a headache? Shobhadoshi can help you to solve this problem.

Microsoft Dynamics 365 MB-230 Stop hesitating.

And our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Tests exam dumps also add vivid examples and accurate charts to stimulate those exceptional cases you may be confronted with. The pass rate of our products increased last year because of its reliability. Our website provides the most up-to-date and accurate MB-230 Reliable Test Cram Review dumps torrent which are the best for passing certification test.

We did not gain our high appraisal by our MB-230 Tests exam practice for nothing and there is no question that our MB-230 Tests practice materials will be your perfect choice. First, you can see the high hit rate on the website that can straightly proved our MB-230 Tests study braindumps are famous all over the world. Secondly, you can free download the demos to check the quality, and you will be surprised to find we have a high pass rate as 98% to 100%.

Microsoft MB-230 Tests - We look forward to meeting you.

Get the latest MB-230 Tests actual exam questions for MB-230 Tests Exam. You can practice the questions on practice software in simulated real MB-230 Tests exam scenario or you can use simple PDF format to go through all the real MB-230 Tests exam questions. Our products are better than all the cheap MB-230 Tests Exam braindumps you can find elsewhere, try free demo. You can pass your actual MB-230 Tests Exam in first attempt. Our MB-230 Tests exam material is good to pass the exam within a week. Shobhadoshi is considered as the top preparation material seller for MB-230 Tests exam dumps, and inevitable to carry you the finest knowledge on MB-230 Tests exam certification syllabus contents.

The MB-230 Tests exam materials is a dump, maybe many candidates will worry about how to payment and whether it is safe when pay for it. Some people may think that online shopping is not safe.

MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

Up to now, we have more than tens of thousands of customers around the world supporting our PECB ISO-14001-Lead-Auditor exam questions. We believe that the unique questions and answers of our ServiceNow CIS-EM exam materials will certainly impress you. So are our Splunk SPLK-1004 exam braindumps! That is why our College Admission ASVAB exam questions are popular among candidates. There are so many advantages of our Microsoft AZ-305 actual exam, and you are welcome to have a try!

Updated: May 28, 2022