MB-230 Download study materials including the official Microsoft MB-230 Download certification training courses, Microsoft MB-230 Download self-paced training guide, MB-230 Download exam Shobhadoshi and practice, MB-230 Download online exam MB-230 Download study guide. MB-230 Download simulation training package designed by Shobhadoshi can help you effortlessly pass the exam. Do not spend too much time and money, as long as you have Shobhadoshi learning materials you will easily pass the exam. Software version-It support simulation test system, and times of setup has no restriction. Remember this version support Windows system users only. With it, you will be brimming with confidence, fully to do the exam preparation.

Microsoft MB-230 Download exam is very popular in IT field.

If you want to know our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Download test questions materials, you can download our free demo now. After you purchase MB-230 Latest Test Discount Voucher exam dumps, you will get a year free updates. Within a year, only if you would like to update the materials you have, you will get the newer version.

Excellent Microsoft MB-230 Download study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy. Do you feel bored about current jobs and current life? Go and come to obtain a useful certificate! MB-230 Download study guide is the best product to help you achieve your goal.

Microsoft MB-230 Download - Never has our practice test let customers down.

In order to evaluate the performance in the real exam like environment, the candidates can easily purchase our quality MB-230 Download preparation software. Our MB-230 Download} exam software will test the skills of the customers in a virtual exam like situation and will also highlight the mistakes of the candidates. The free MB-230 Download exam updates feature is one of the most helpful features for the candidates to get their preparation in the best manner with latest changes. The Microsoft introduces changes in the MB-230 Download format and topics, which are reported to our valued customers. In this manner, a constant update feature is being offered to MB-230 Download exam customers.

Last but not least, you will get the privilege to enjoy free renewal of our MB-230 Download preparation materials during the whole year. First and foremost, the pass rate on our MB-230 Download exam dumps among our customers has reached as high as 98% to 100%, which marks the highest pass rate in the field, we are waiting for you to be the next beneficiary.

MB-230 PDF DEMO:

QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

After your payment is successful, you will receive an e-mail from our system within 5-10 minutes, and then, you can use high-quality SAVE International VMA exam guide to learn immediately. With the company of our ACAMS CAMS-CN study dumps, you will find the direction of success. Huawei H13-222_V1.0 study guides will prove their worth and excellence. One of the biggest advantages of our Amazon ANS-C01 learning guide is that it you won’t loss anything if you have a try with our Amazon ANS-C01 study materials. We guarantee that you will be able to pass the Huawei H19-301_V4.0 in the first attempt.

Updated: May 28, 2022